We value our customers and want you to be satisfied with your purchase. To protect the quality and integrity of our products, all returns are subject to the terms and conditions outlined below.
1. Return Period
Customers have 7–15 calendar days from the date the carrier confirms delivery of the order to contact us and request a return.
The return period begins on the date the carrier’s tracking information shows the package as delivered. Waiting to open, inspect, or try on the item does not extend the return period.
Return requests submitted after the 15-day return period will not be accepted.
2. Return Eligibility
To qualify for a return, the item must meet all of the following requirements:
The return request must be submitted within the 7–15 day return period.
The item must be unused, unworn, unwashed, and in its original condition.
The item must be returned in its original packaging.
All original tags, protective materials, accessories, and packaging must be included.
The item must not have been altered, damaged, stained, soiled, or exposed to perfume, smoke, oils, makeup, or other substances.
The item must be in a condition that allows it to be resold as new.
Items that do not meet these requirements may be rejected and will not qualify for a refund or exchange.
3. Wig-Specific Return Requirements
Due to the nature of our wig products, all wigs must remain completely unaltered to qualify for a return.
The following conditions apply:
The lace must NOT be cut, trimmed, plucked, bleached, tinted, colored, or otherwise altered.
The wig must not have been worn, installed, glued, taped, sewn, or otherwise applied to the customer’s head.
The wig must not have been washed, conditioned, dyed, chemically treated, or heat-styled.
The wig must not have been brushed, combed, or manipulated in a manner that changes its original condition.
The wig must be returned with all original packaging and protective materials.
If the lace has been cut or the wig has been altered in any way, the item is considered FINAL SALE and is not eligible for a return, refund, or exchange.
We strongly recommend inspecting your wig carefully before cutting or altering the lace.
4. Return Authorization Required
Customers must contact us and receive return authorization before sending any item back. Unauthorized returns may be refused or returned to the customer at the customer’s expense. Receiving a returned package does not automatically mean that the return has been approved.
5. Return Inspection
All returned merchandise will be inspected upon receipt. We reserve the right to refuse any return that does not comply with this policy. If an item is returned in a condition that does not meet our requirements, we may deny the refund or exchange. If a return is denied, the customer may be responsible for the cost of having the item shipped back.
6. Return Shipping
Unless the item was sent incorrectly or arrived damaged due to an issue attributable to us, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable, unless otherwise required by applicable law. We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for returned packages that are lost, stolen, damaged, or not delivered to us.
7. Refunds
Once an eligible return is received and approved, the refund will be processed to the original payment method. Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on the customer’s financial institution or payment provider. A refund will not be issued until the returned merchandise has been received and inspected.
8. Exchanges
If exchanges are offered, the replacement item will only be processed after the original item has been received and approved.
If the requested replacement item is unavailable, the customer may be offered another available option or a refund, subject to the terms of this policy.
9. Damaged, Defective, or Incorrect Items
Customers should inspect their order immediately upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and before using, wearing, altering, or modifying the item.
Photographs or other information may be requested to verify the issue.
A product that has been altered or used may not qualify for a claim, except where otherwise required by applicable law.
10. Final Sale Items
Items identified as Final Sale at the time of purchase are not eligible for return, refund, or exchange, except where required by applicable law.
Additionally, any wig or other merchandise that has been worn, used, altered, or returned without meeting the requirements of this policy may be treated as a final sale.
11. Customer Responsibility
By placing an order, the customer acknowledges and agrees to review and comply with this Return & Exchange Policy.
Customers are responsible for ensuring that returned merchandise meets all eligibility requirements before shipping it back.
Please do not cut, alter, install, wear, wash, or otherwise modify a wig if you are considering returning it. Once the lace has been cut or the product has been altered, the item is no longer eligible for return.
12. Lost, Stolen, or Mis delivered Packages
Once an order has been shipped and USPS tracking confirms that the package has been delivered to the address provided by the customer, we are not responsible for packages that are subsequently reported as lost, stolen, misplaced, or missing.
If your tracking information shows “Delivered” but you cannot locate your package, please:
Check your mailbox, porch, garage, side or back doors, and other areas where USPS may have safely placed the package.
Check with household members, neighbors, building management, or anyone who may have accepted the package on your behalf.
Contact your local USPS Post Office and provide your tracking number so they can investigate the delivery.
If USPS is unable to locate the package, you may request a USPS service investigation or Missing Mail search, when applicable. USPS provides procedures for customers to seek assistance with packages that cannot be located.
Please note: A USPS “Delivered” scan is considered confirmation that USPS recorded the package as delivered. We are not responsible for loss or theft occurring after USPS records the package as delivered.
Customers are responsible for providing a complete and secure shipping address and for taking reasonable steps to ensure packages can be safely received.
If you believe your package was stolen, you should also contact your local authorities and USPS as appropriate.
13. Policy Enforcement
We reserve the right to determine whether a returned item meets the requirements of this policy based on its condition upon receipt and inspection.
This policy does not limit any rights or remedies that cannot legally be waived or restricted under applicable federal, state, or local law.
By purchasing from us, you acknowledge that you have read and agreed to the terms of this Return & Exchange Policy.
Effective Date: January 2026
Business Name: 2Chique Boutique
Customer Service Contact: info@2chiqueboutique.com